Customer Service

FAQ

Promotion codes cannot be combined with other codes or discounts. Gift cards and Cashmere Care products cannot be purchased using a promotion code.

Cashmere is a great gift! You can purchase an electronic gift card. Select the desired amount, check out, and a confirmation email will be sent shortly. Within 24 hours, you’ll receive a virtual gift card in your inbox to print or forward to the lucky recipient. Gift cards never expire and do not incur any service fees. All gift card purchases are non-refundable.

While we do not offer gift wrapping, each order comes with a complimentary Cashmere for Everyday Cotton Dustbag. You can also add a gift message to your order at checkout during the holiday season.

Contact us with any questions.

We’ve partnered with the American Heart Association for over a decade. Heart disease is the leading cause of death for women in the US, making this mission particularly important to our female-founded brand. Join us in making a difference by donating at checkout. For every donation made, we’ll match it dollar for dollar.

You can also shop our limited-edition Cashmere for a Cause collection every February during American Heart Month, where 20% of net proceeds benefit their Life Is Why™ Campaign.

Klarna is a flexible payment service that offers installment plans for online shoppers. To use, select Klarna at checkout and complete the secure online application. Your purchase will be split into interest-free installments that are billed bi-weekly.

Ordering & Shipping

Our warehouse works quickly so we can ship your items as soon as possible! If you need to modify your order, contact us within 24 hours and we will be happy to help you. Once that timeframe has passed, the order has been processed and we cannot make any changes. You may return or exchange your item instead.

We offer multiple domestic shipping options. Please note that the shipping window begins after the order is shipped, not after the order is placed.

Payment for pre-orders will be processed within 7 days of order placement. Orders will be shipped on the date outlined on the product description page.

All orders shipped outside the United States are sent via FedEx. Select your desired shipping country from the dropdown menu at checkout. All duties, taxes, and shipping costs will be calculated and charged at checkout, not upon delivery. All website orders are placed in USD, not local currency.

We do not accept exchanges internationally, but you may start a return by contacting us. All duties, taxes, and shipping costs are non-refundable. Cashmere for Everyday is not responsible for return shipping costs for orders shipped outside the United States.

Returns & Exchanges

Orders for full-price and sale items shipped between 11/11/2025 and 12/15/2025 will qualify for return or exchange through 1/7/2026.

• Items marked as final sale are not eligible for any return.
• Any orders placed outside of those dates will follow our regular return policy.

We’re sorry your item didn’t work out. We gladly accept unworn, unwashed merchandise purchased domestically from cashmereforeveryday.com for an exchange or refund. Returns must be made within 14 days of the delivery date and a return fee will apply. There is no fee for exchanges or store credit. An item can only be exchanged once.

Start a return. Please make sure to enter the email address associated with the order you’d like to return. Once your return is authorized, you’ll receive step-by-step instructions and a FedEx shipping label via email. Once returns are received, you will get your refund in approximately 5-7 business days. If you received a store credit, you can place a new order anytime.

We do not accept returns or exchanges for:

• -Items marked FINAL SALE
• -Items purchased from independent retailers or department stores.
• -Gift cards, gifts with purchase, or other promotional items with retail value
• -Duties, taxes, and shipping on international orders

Cashmere for Everyday reserves the right to charge an increased return fee on select orders. Customers who place qualifying orders will be contacted by customer service to agree to terms before fulfilling.

Start a return and select “Returning a Gift”. Don’t worry—that thoughtful person will never know!

We wish we could, but unfortunately, you will have to process that return or exchange with the boutique directly.

Cashmere Care Tips

Naturally breathable, moisture-wicking, and odor-resistant, cashmere knits can be worn as many as 5 times in between washes. Washing too often can cause excessive pilling. Simply air the knit out at least 24 hours after you have worn it before wearing it again.

For items with small holes that can be mended, please contact us with a photo of the hole. If we have extra cashmere yarn in the color of the item, or yarn that is a close match, we will send it to you for repairs.

Pilling is normal for any natural fiber, including cashmere. Pills are the fuzzballs that occur on the surface of the garment due to friction. For mid to heavyweight cashmere, you can easily remove all of the pills and loose fibers by using a cashmere comb or a sweater stone, a pumice-like stone that glides over the garment without altering the unique surface. The pilling will lessen after removing the fuzz a few times. Keep in mind that because cashmere is a natural fiber, the yarn will shed some over time.

After washing, carefully fold your garments and place them in Cashmere for Everyday cotton dust bags. (Pro tip: Cotton pillowcases will work if you don’t have dust bags. And always store knits folded—never on hangers—to prevent stretching or distorting.) Place dust bags in an air-tight bin with cedar chips or lavender sachets; both cedar and lavender are natural moth repellents, and lavender will leave behind a pleasant scent (unlike mothballs, which are toxic and can leave behind an odor). Store your bins in a dry, cool place to avoid moisture.

If you find moth holes in your cashmere, hand-wash the garment(s) using the above instructions to rid them of perfume, body oils, and food debris (moths love all of these things), and clean out the drawers or storage bins where they were kept. If you want to make doubly sure the pests are gone, place the individual garments in air-tight plastic bags in the freezer for a few days.

To keep your cashmere feeling and looking like new, we do not recommend ironing. However, if you must, turn the garment inside-out and use your iron’s “low” or “wool” setting to remove any wrinkles.

Don’t see your question listed?

Email us and we will get back to you within 24 hours Monday–Friday

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